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Support & Hotline

After the successful implementation of PrimaV® our customer service is continously available for questions and will support you actively in your everyday work. Our service hotline is ready to assist you by phone and by team viewer. In addition a ticket system is available for support requests. 

Customer Service

Our customer service is available

Monday to Thursday from 8.00 am to 5.00 pm

Friday from 8.00 am to 3.00 pm

Phone no.: +49 (0)9324 / 9174-0 (Fax: -12)


Teamviewer provides for a secure connection between your computer and the computer of SSH customer service.

Together with the SSH contultant you may discuss your questions based on a concrete example.

Please use the TeamViewer button on phone contact with the consultant and execute the program.

 Further steps are to be taken together with your consultant.