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Repair Management

Efficiency – Speed - Transparency

 

Easy Handling. A transparent customer information system including process management. Clear and evident repair processes. Quick information on the status of repair orders. PrimaV® repair management system organises your internal service processes efficiently and automised - from incoming mail and goods up to return shipments or dispatch. 

Detailed statistics supply extensive data regarding service and repair times, items on back order, fault statistics or refused cost estimates. Your service processes will be transparent and enables quick reaction to internal and external changements.

Workflow Optimization with PrimaV® Repair Management

Perfect customer service from receiving of goods up to the return shipment

Functions and Features

  • Basic data management (customers/suppliers/articles/terms/conditions)
  • Incoming mail and shipments with serial, parcel and/or shipment number
  • Allocation of product image before repair 
  • Creation of cost estimates (KVA), repair orders
  • RMA return number assignment
  • Cost estimate notification to customer with decision sheet (PDF)
  • Order confirmation to customer in case of order 
  • Return of goods to customer in case of order refusal

 

  • Material availabiliy verification
  • Material management for spare parts
  • Retraceability of batches (material, article)
  • Serial number management
  • Piece list management
  • Comprehensive statistics
  • Numerous filter and search criteria
  • Electronic document dispatch