After PrimaV® has been successfully implemented, our expert support team is always available for any questions and help needed for your everyday work. Alternatively, you can use our ticket system for support requests.

Contact details

You can reach our customer support team

Monday to Thursday from 8 a.m. to 5 p.m.

Friday from 8 a.m. to 3 p.m.

Phone: +49 (0)9324 / 9174-0

For remote maintenance

With the help of TeamViewer, an encrypted connection can be established between your computer and that of your support expert. Together, you can then discuss your questions with visual aids.
After contacting us by telephone, please click the TeamViewer button and then run the program.
You can then take the next steps together with your support expert.