CRM Customer Relationship Management

Customer relationships in focus

The functions of the Organiser enable direct internal and external communication with business partners via fax, e-mail and telephone. This makes routine work easier, speeds up workflows and saves you time and money. Newsletter and marketing campaigns can support your sales team and automate your marketing activities – all so that you can further expand your customer base.

The processes and information recorded in marketing and sales enable the optimal maintenance of business relationships. Your field staff can access customer-related information, invoices, order history or current sales figures at any time, and can even enter new orders directly in the system.

With your business processes are accelerated – sellers and customers benefit equally.

PrimaV® CRM – Functions:

  • Integrated communication module (fax, email)
  • Document/address/process management
  • Appointment management (individual/group appointments)
  • Sales Action Planning
  • Marketing campaigns with evaluations
  • Document management
  • Numerous filters/selection options
  • CTI functionality (Computer Telephony Integration)
  • Worldwide cell phone synchronisation of appointments and contacts